Your privacy matters to us. This Privacy Policy explains in plain, transparent terms what personal data8qbet collects from players and visitors, why we collect it, how we use and protect it, and what rights you have over your own information. Please read this document carefully before using our platform. By registering an Account or using our services, you acknowledge and accept the practices described in this Privacy Policy.
8qbet ("we", "us", "our", "the Platform") operates the online sports betting and casino platform accessible at https://8qbet.casa. We are committed to protecting the personal data of all individuals who interact with our services, whether as registered players or casual website visitors.
This Privacy Policy is intended to provide transparent, accessible information about our data practices in accordance with internationally recognised data protection principles. While 8qbet primarily serves players across Malaysia — including those based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Shah Alam — this policy applies to all users of the Platform regardless of geographic location.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which together govern the relationship between 8qbet and its users. In the event of any conflict between this Policy and the Terms & Conditions regarding data matters, this Privacy Policy shall take precedence.
If you have questions about this Privacy Policy or wish to exercise your data rights, please refer to Section 16 for contact details.
The following terms carry specific meanings throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, identification number, email address, IP address, or financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, organisation, modification, retrieval, use, disclosure, or deletion. |
| "Data Controller" | 8qbet, which determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of 8qbet in accordance with our instructions and data processing agreements. |
| "User" / "You" | Any individual who visits, registers on, or uses the 8qbet Platform in any capacity. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a defined purpose. |
| "KYC Data" | Identity and age verification documentation submitted as part of the Know Your Customer compliance process, including government ID copies and proof of address. |
When you create an Account on 8qbet, we collect the following information which you provide directly:
Before processing withdrawals, we are required by our licensing obligations to verify your identity. KYC documentation we collect includes:
We collect records of all financial transactions on your Account, including:
We automatically collect certain technical information when you access the Platform:
When you contact our customer support team — whether via live chat, email to [email protected], or any other support channel — we collect and retain records of those communications, including the content of messages, support ticket history, and any attachments submitted.
8qbet collects Personal Data through three primary channels:
We do not purchase Personal Data from data brokers. All data we hold about you originates from your direct interaction with 8qbet, from automated collection during Platform use, or from authorised third-party service providers engaged to support our operations.
8qbet processes your Personal Data one or more of the following lawful bases, consistent with internationally recognised data protection frameworks:
| Lawful Basis | Application to 8qbet |
|---|---|
| Contractual Necessity | Processing required to operate your Account, process deposits and withdrawals, settle bets, and deliver the services you have contracted for. |
| Legal Obligation | KYC verification, anti-money-laundering checks, age verification (21+ enforcement), and record-keeping required under our international gaming licence. |
| Legitimate Interests | Fraud detection, security monitoring, platform performance analytics, and responsible gambling monitoring — where our interests do not override your fundamental rights. |
| Consent | Marketing communications, non-essential cookies, and any other processing for which we seek your explicit opt-in agreement. Consent may be withdrawn at any time. |
We use the Personal Data we collect for the following purposes, each tied to a specific lawful basis:
We do not use your Personal Data to make fully automated decisions that have significant legal or similarly significant effects on you without providing you the opportunity to seek human review.
8qbet does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. This is an absolute commitment, not a qualified statement.
We share Personal Data with carefully selected third-party service providers who act as Data Processors on our behalf, strictly for the purposes described in this Policy:
All third-party processors are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing services to 8qbet.
We may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or our licensing regulator's directions. We will notify you of such disclosures where legally permitted to do so.
We retain Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years after closure |
| KYC and identity verification documents | Duration of Account plus 5 years after closure (licensing requirement) |
| Financial transaction records | Minimum 5 years from transaction date (AML requirement) |
| Wagering and game history | 3 years from date of activity |
| Customer support communications | 2 years from date of interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
Following the expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data is no longer Personal Data and is not subject to this Policy.
8qbet implements a layered technical and organisational security framework to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration:
Your account security is a shared responsibility. We strongly recommend using a unique, strong password for your 8qbet Account, enabling two-factor authentication, and never sharing your login credentials with any third party. If you suspect your Account has been compromised, contact us immediately at [email protected].
Cookies are small text files placed on your device by a website when you visit it. They serve various functions, from keeping you logged in during a session to helping us understand how players navigate our Platform. 8qbet uses cookies and similar tracking technologies (including web beacons and local storage objects) on https://8qbet.casa.
| Cookie Type | Classification | Purpose |
|---|---|---|
| Session Cookies | Maintain your authenticated session while you are logged in. Deleted automatically when you close your browser. Cannot be disabled without breaking core Platform functionality. | |
| Authentication Cookies | Remember your login state across sessions if you select "Remember Me". Contains a secure, encrypted session token — never your password. | |
| Preference Cookies | Store your display preferences such as language settings, game lobby view, and notification preferences to personalise your experience. | |
| Analytics Cookies | Collect anonymised or pseudonymised data about how visitors use the Platform — pages visited, session duration, error events — to help us improve performance. Requires consent. | |
| Marketing Cookies | Used to track whether visitors arrived via a referal link or promotional campaign, for affiliate management purposes. Requires explicit consent. |
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies after each browsing session. Please note that disabling Essential cookies will impair your ability to log in and use core Platform features. Disabling Functional or Analytics cookies will not affect your ability to place bets or transact on the Platform.
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your Personal Data held by 8qbet. To exercise any of these rights, contact us as described in Section 16.
Request a copy of the Personal Data we hold about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
Request correction of inaccurate or incomplete Personal Data we hold about you. You may also update basic Account details directly within your Account settings.
Request deletion of your Personal Data where there is no longer a lawful basis for us to retain it. Note that regulatory retention obligations may prevent full erasure in some cases.
Request that we limit how we use your Personal Data in certain circumstances — for example, while you dispute its accuracy or object to a specific processing activity.
Request a structured, machine-readable copy of the Personal Data you provided to us directly, for transmission to another service provider where technically feasible.
Object to processing based on legitimate interests, including profiling for responsible gambling monitoring. You may also withdraw marketing consent at any time.
We will respond to all valid data rights requests within 30 days of receipt. Complex requests may require up to 60 days, in which case we will notify you of the extension. We may need to verify your identity before processing a rights request to prevent unauthorised disclosure.
Regulatory limitations apply: Certain data rights are limited where processing is required for compliance with our international gaming licence, anti-money-laundering obligations, or fraud investigation. We will clearly explain any such limitation when responding to your request.
The 8qbet Platform is strictly restricted to individuals aged21 years and above. We do not knowingly collect Personal Data from any person under the age of 21, and we do not permit minors to register, deposit, wager, or otherwise use our services.
Age verification is a mandatory step in our KYC process. All users are required to submit valid government-issued identification confirming they are at least 21 years of age before any withdrawal is processed. Where we identify or have reasonable grounds to suspect that an Account holder is under 21, we will immediately suspend the Account, freeze the balance, and conduct a verification review.
If you are a parent or guardian and believe that a minor in your household has registered on or used the 8qbet Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the Account and returning any net deposited funds to the payment source.
21+ only. If you are under 21 years of age, you must not attempt to register or use 8qbet in any capacity. Providing false age information during registration is a breach of our Terms & Conditions and may constitute fraud under applicable law.
8qbet operates an internationally licensed platform, and certain Personal Data may be transferred to, or processed by, entities located outside of Malaysia. This may include our cloud infrastructure providers, identity verification partners, and game studio technical integrations.
Where Personal Data is transferred internationally, we implement appropriate safeguards to ensure that your data continues to receive a standard of protection equivalent to that described in this Privacy Policy. These safeguards may include contractual clauses binding the recipient to data protection obligations consistent with internationally recognised standards.
By using the 8qbet Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside of Malaysia for the purposes described in this Privacy Policy.
With your explicit consent, 8qbet may send you marketing communications about promotional offers, new games, sports betting markets (including EPL, Liga Super Malaysia, and UFC events), VIP programme updates, and other platform news via email, SMS, or in-platform notification.
You may opt in to marketing communications during the registration process or at any time through your Account settings. You may withdraw your consent and opt out of all marketing communications at any time by:
Opting out of marketing communications will not affect the delivery of transactional communications necessary for Account operation, such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or our service offerings. When we make material changes, we will notify you by:
Your continued use of the 8qbet Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and may request Account closure as described in our Terms & Conditions.
We encourage you to review this Privacy Policy periodically. The current version will always be accessible at https://8qbet.casa/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the8qbet Data Protection team using the following details:
When submitting a data rights request, please include your registered Account username, the email address associated with your Account, and a clear description of your request or concern. Identity verification may be required before we can process sensitive data requests to protect against unauthorised disclosure.
Responsible Gambling Data Requests: If your privacy enquiry relates to responsible gambling data — for example, requesting deletion of an Account subject to self-exclusion or verifying what responsible gambling data is held — please visit our Responsible Gambling page for guidance before submitting a request, as specific regulatory retention requirements may apply to such data.
Privacy at8qbet is not a checkbox exercise. These are the six concrete commitments behind every data decision we make.
Every data transmission between your device and our servers is protected by bank-grade TLS encryption. Your login details, deposit instructions, and personal information travel securely, every time.
8qbet does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used exclusively to operate your account and improve your experience.
Protecting minors is a data protection obligation as much as a legal one. We enforce mandatory identity and age verification on all accounts, with immediate suspension for any confirmed underage registrations.
We collect only the personal data necessary to operate your account, process transactions, and meet our regulatory obligations. We do not collect excessive or speculative data about our players.
You can request access to, correction of, or deletion of your personal data at any time. Our Data Protection team responds to all valid rights requests within 30 days — no bureaucratic delays.
We define explicit retention periods for every category of data we hold. When data is no longer needed and no legal obligation requires its retention, it is securely and permanently deleted.
At 8qbet, your personal data is treated with the same care and security as your account balance. If you have questions about how we handle your information, our support team is available around the clock.
Play responsibly. 8qbet is for entertainment purposes only. 21+ only.
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